TABLE OF CONTENTS

ARTICLE 1 – Definitions
ARTICLE 2 – Applicability
ARTICLE 3 – Formation of the agreement
ARTICLE 4 – Obligations of the business
ARTICLE 5 – Obligations of the consumer
ARTICLE 6 – Payment
ARTICLE 7 – Liability
ARTICLE 8 – Complaints
ARTICLE 9 – Dispute resolution
ARTICLE 10 – Compliance guarantee
ARTICLE 11 – Amendments
ARTICLE 12 – Deviations

ARTICLE 1 – DEFINITIONS
In these terms and conditions the following definitions apply

Business: The natural or legal person who is registered with the Stichting Geschillencommissie Consumentenzaken (Consumer Disputes Committee Foundation), whether or not organised through one of the  ANBOS trade associations, and is active in the personal care industry; ANBOS: Algemene Nederlandse Brancheorganisatie Schoonheidsverzorging (Dutch trade association for beauty care) in Woerden;

Consumer: the natural person who, other than in the exercise of a profession or business, makes use of the services of an affiliated business in the personal care industry;

Agreement: The agreement for a treatment and/or the supply of products in the field of personal care (verbal and written);

Personal care industry: 

Beauty care business: The business that carries out treatments aimed at caring for the skin and appearance of people from a cosmetic point of view;

Disputes Committee: De Geschillencommissie Uiterlijke Verzorging (Personal Care Disputes Committee), Bordewijklaan 46, Postbus 90600, 2509 LP Den Haag;

Industry codes: The codes of the beauty care business, namely the ‘Code of the beauty specialist’, or a guideline issued by a trade association on hygiene, working conditions and the environment.

Wkkgz: The Dutch Care Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen in de zorg). Professional competence profile: The description (formalised and

standardised) of the profession and the competencies of a fully qualified professional.

ARTICLE 2 – APPLICABILITY
These Terms and Conditions apply to the formation and performance of all agreements in the personal care industry between the business and the consumer. They can be found at: ANBOS https://www.anbos.nl/consument

ARTICLE 3 – FORMATION OF THE AGREEMENT
1. The agreement is formed by acceptance (by the consumer) of the offer (from the business). This can take place at the premises at the end of a treatment for the next treatment; by telephone; by email or an online booking system. The agreement can also be concluded outside the sales premises, for example at the consumer's home when the business works on a mobile basis.

2. For an agreement concluded at a distance or off-premises, Articles 6:230o, 6:230p and 6:230r of the Dutch Civil Code on the cooling-off period and cancellation of the purchase apply.

ARTICLE 4 – OBLIGATIONS OF THE BUSINESS
1. The business guarantees that the work it performs meets the agreement and is carried out with good and careful craftsmanship, using sound materials and products.

2. The business informs the consumer about the nature and scope of the treatment, the results that can reasonably be expected and the possible risks associated with the treatment. The business asks the consumer for information that is relevant to carrying out the treatment properly.

3. The business is expected to work to the best of its ability, in accordance with applicable laws and regulations, professional competence profiles, industry-specific standards and guidelines and the latest state of the art, and on this basis provides advice and/or carries out the treatment. If necessary, a consumer is advised to consult another discipline for additional treatments or assessment.

4. The business will not perform any act that falls outside its professional competencies, as laid down in the Professional Competence Profile.

5. Before or at the start of each treatment or series of treatments, the business must inform the consumer of the applicable price. For a series of treatments, the agreed price will not be increased in the interim.

6. The cancellation conditions, insofar as they apply, are made known to the client before the agreement is formed.

7. Insofar as it applies to the professional group, the business acts in accordance with the provisions of the Wkkgz applicable to it.

ARTICLE 5 – OBLIGATIONS OF THE CONSUMER
1. Before entering into the agreement, the consumer must inform the business of any specific wishes.

2. The consumer is obliged to provide all necessary information requested by the business that it needs to properly perform the agreement.

ARTICLE 6 – PAYMENT
1. Payments to the business must be made in cash using a means of payment generally accepted in the Netherlands. Cash payment also includes crediting the amount due to a bank or giro account designated by the business at the time of purchase or delivery, or payment by means of electronic payment methods recognised by banks.

2. For a series of treatments, the business may require the consumer to make an advance payment of no more than fifty percent of the total price. The remaining part of the total price will be charged after completion of the series of treatments.

3. In the event that the consumer is prevented by force majeure from keeping the appointment made, no costs may be charged.

4. If the consumer cancels the reserved treatment within 24 hours, the business is obliged to charge 50% per reserved treatment, unless the business can fill the time with a new client. If the consumer forgets to cancel the appointment, the business will charge the full amount of the scheduled treatment(s). These cancellation conditions apply to all treatments at CHRIS beauty bar.

5. If, despite repeated requests, the consumer does not pay of their own accord, the costs incurred by the business to collect the debt will be borne by the consumer. The amount of the costs that the business may charge will be calculated in accordance with the Dutch Act on the Standardisation of Extrajudicial Collection Costs (Wet normering buitengerechtelijke incassokosten).

ARTICLE 7 – LIABILITY
1. The business is liable to the consumer for damage resulting from a shortcoming attributable to the business or a person in its employment or a trainee.

2. The business is not liable for damage of any kind arising because the consumer has provided incorrect and/or incomplete information. The business is not liable if the desired result turns out not to be achievable.

3. The consumer is liable to the business for damage suffered by the business that is caused by a shortcoming attributable to the consumer.

4. Where a business liability insurance is in place, the liability of the business is limited to the amount that is

paid out in the relevant case under the business liability insurance taken out.

ARTICLE 8 – COMPLAINTS
1. It is strongly recommended that shortcomings be submitted to the business in writing or electronically immediately after they are discovered or could have been discovered. Waiting too long to complain may have adverse consequences for the consumer's position of proof.

2. The business has an adequately publicised procedure for receiving and handling complaints and handles a complaint in accordance with this complaints procedure. The business will, where possible, remedy any shortcomings within a reasonable period. Insofar as the Wkkgz applies to the professional group concerned, a complaints officer forms part of the complaints procedure.

3. If the complaints procedure does not lead to a solution acceptable to both parties, a dispute arises that can be submitted to the

Disputes Committee.

4. The consumer can submit the dispute to the Disputes Committee. This also applies if the complaints officer referred to in paragraph 3 of this article does not reach a solution regarding a dispute between the business and the consumer. In this latter case, the complaints officer will point out to the consumer the option of submitting the complaint to the Disputes Committee.

ARTICLE 9 – DISPUTE RESOLUTION
1. Disputes between the consumer and the business regarding the formation or performance of the agreements may be brought before the Disputes Committee (www.degeschillencommissie.nl) by either the consumer or the business.

2. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted the complaint to the business.

3. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing, or in another form to be determined by the Committee, no later than twelve months after the date on which the consumer submitted the complaint to the business.

4. When the consumer submits a dispute to the Disputes Committee, the business is bound by this choice. If the business wishes to submit a dispute to the Disputes Committee, it must ask the consumer to state within five weeks whether they agree. In doing so, the business must announce that, once the aforementioned period has expired, it will consider itself free to bring the

dispute before the court.

5. The Disputes Committee gives its ruling with due observance of the provisions of the regulations applicable to it. Under those regulations, the decisions of the Disputes Committee are made by way of binding advice. The regulations will be sent on request. A fee is payable for handling a dispute.

6. Only the court or the aforementioned Disputes Committee has jurisdiction to hear disputes.

ARTICLE 10 – COMPLIANCE GUARANTEE
1. ANBOS guarantees the fulfilment of the binding advice by its members, unless the member decides to submit the binding advice to the court for review within two months of it being sent. This guarantee is revived if the binding advice is upheld after review by the court and the judgment demonstrating this has become final and conclusive.

2. Up to a maximum amount of € 7.500 per binding advice, this amount is paid by ANBOS to the consumer. For amounts greater than € 7.500 per binding advice, the consumer is paid this amount, and for the excess the consumer is offered the option to transfer the claim to ANBOS, after which this organisation will legally claim payment thereof in its own name for the benefit of the consumer.

3. ANBOS does not provide a compliance guarantee if, before the consumer has met the formal admission requirements for the dispute to be dealt with (payment of the complaint fee, return of the completed and signed questionnaire and any deposit payment), one of the following situations applies:

– the member has been granted a suspension of payments.

– the member has been declared bankrupt.

– the business activities have actually ceased. Decisive for this situation is the date on which the business closure is registered in the Trade Register, or an earlier date on which ANBOS can plausibly demonstrate that the business activities have actually ceased.

ARTICLE 11 – AMENDMENTS
ANBOS will only amend these terms and conditions in consultation with the Consumentenbond (Dutch Consumers Association).

ARTICLE 12 – DEVIATIONS
Individual deviations from these Terms and Conditions, including individual additions, must be recorded in writing or electronically between the business and the consumer. Deviations are only possible if they are to the consumer's benefit.